The help desk is your weakest link
The MGM attack cost $100M+ and started with a 10-minute call to the help desk. Voice deepfakes now fool trained agents. FaceSign adds a 30-second identity check — the physics-based backstop call centers can't provide.
Social engineering at the help desk
MGM, Caesars, Twilio — the biggest breaches start with a phone call. Voice deepfakes fool trained agents. Your help desk is the front door.
Help Desk Attacks
A 10-minute phone call can compromise an entire organization. Attackers impersonate employees to reset credentials, escalate privileges, and gain system access — all through your existing help desk workflow.
Voice Deepfakes
AI-cloned voices are indistinguishable from real callers. Off-the-shelf voice cloning tools let attackers sound exactly like the employee they're impersonating. Trained help desk agents can't tell the difference.
Proxy IT Workers
The person who onboards isn't the person who shows up. Fraudulent contractors pass remote onboarding checks with stolen or fabricated identities. You don't discover the fraud until they have system access.
Remote Work Risks
Distributed teams mean no physical verification. Credential sharing and unauthorized access go undetected across remote workforces. There's no way to confirm who's actually behind the screen.
The Threat
MGM, Caesars, Twilio — the biggest breaches start with a phone call. Voice deepfakes fool trained agents. Your help desk is the front door.
The Defense
FaceSign adds a 30-second verification step before credential resets and admin escalations. Physics-based proof the caller is who they claim.
From request to verified action in 30 seconds
FaceSign integrates into your IT workflows. Before any credential change, identity is verified automatically.
Credential Request
Employee or contractor requests a password reset, admin escalation, or credential change.
Identity Challenge
Before any action, the requester completes a 30-second AI verification. Browser-based, no app needed.
Six-Model Verification
AI confirms identity, detects voice deepfakes, and screens for social engineering patterns in parallel.
Secure Approval
Verified requests proceed instantly. Suspicious sessions blocked with evidence for the security team.
See it stop a help desk attack — live.
By the Numbers
Verification that scales
Average verification time
Fraud signals per session
Always available
Signals analyzed per session
Help Desk Shield
Adds live identity proof before credential resets. Attackers who fool agents on the phone can't fake a conversation.
Voice Deepfake Detection
Catches AI-cloned voices that fool trained help desk agents — the attack vector behind MGM and Caesars.
Remote Worker Proof
Confirms the person working is the person hired. Catches proxy IT workers and credential sharing.
Social Engineering Defense
Behavioral analysis detects coaching, rehearsed answers, and manipulation patterns during verification.
Admin Escalation Gate
Requires live identity verification before any privilege escalation or admin access change.
ITSM Integration
Fits into ServiceNow, Zendesk, or custom help desk workflows via API. No process changes required.
Security Team Evidence
Blocked sessions generate detailed evidence packages for security investigation and incident response.
Benefits
Secure your workforce
30 Seconds, Not 8 Minutes
Verification completes before the user loses patience. No queues, no hold music, no agent availability constraints.
Stops What OTPs Can’t
Biometric identity can’t be SIM-swapped, phished, or socially engineered. Proves the person, not the device.
75%+ Cost Reduction
Replaces manual review queues with fully automated verification. Unlimited scale, no per-case agent cost.
Fewer False Blocks
Legitimate users verify in seconds instead of being locked out. Higher completion rates on high-value transactions.
Catches Coercion in Real Time
Detects when a legitimate account holder is being pressured by a scammer — the attack that MFA, OTPs, and call centers all miss.
Regulatory Alignment
Full audit trail for SCA compliance. Meets emerging PSD3, eIDAS 2.0, and EU AI Act requirements. Explainable AI architecture.
Fits Your Existing Stack
REST API, webhook delivery, iframe embed. Configure flows, thresholds, and branding to match your workflow — not ours.
Built for critical moments
Explore more use cases
Verify your workforce is who they say they are
The physics-based backstop for help desk attacks and remote worker verification.