Easier and more secure verification
Every customer interaction starts by verifying who is calling – a slow and frustrating process. FaceSign automates this tedious step.
Shorter and more efficient customer service calls also frees up human agents to focus on more complex issues.
Unlike traditional call centers, FaceSign provides around-the-clock service. No matter where in the world the customer is located, they can access support any time.
Contact
FaceSign speaks over 140 languages. The AI avatar provides a personalized customer service by detecting and adapting to the preferred language of the caller.
Communicate
No wait to be connected – and no wasted time answering duplicated questions either. The avatar knows what happened just before the customer called, and remembers what they said last time.
Wait
The AI avatar picks up on any potential fraud risk – is the call is coming from an unexpected country? By asking additional questions, the avatar can decide if this is a fraudster, or the customer on vacation.
Verify
Without secure verification, chatbots can't help you
Chatbots are everywhere – but what can they actually do? Not much.
As long as users remain unverified, it doesn’t matter how smart the bot it – it can't take meaningful action.
Secure verification is required before a chatbot can do anything to actually help. That’s where FaceSign comes in.
The opportunity beyond verification
A
Once a user’s identity has been verified, the FaceSign AI avatar can fulfil a wide range of secure customer service actions.
B
Trained to speak your company’s language, the AI avatar can carry out higher-value transactions, and handle more sensitive personal information.
Password resets
Forgotten passwords are frequent vectors for fraud, so verification is vital. But once that is done, it is simple for the AI to execute
Transaction disputes
When users receive notification of potential suspicious activity on their accounts, they need to respond quickly - but first, verification
Account takeovers
It can happen to anyone. Companies can detect account takeovers and prompt remediation, but this requires strong customer verification
Large transactions
For any large financial transaction, extra verification is required. Customers appreciate this added layer as it makes them feel secure
Account changes
Changes to postal addresses and other personal details are everyday events, but unless properly verified it can be an avenue for fraudsters
Account activation
Activation of a new card received in the post is a simple process, but requires reliable verification to thwart porch pirates
Adheres to your brand
A tailor made AI agent that speaks your brand’s language, and understands its values
